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SLA-295
Career role: Cargo Claims or OS&D Coordinator
Cargo Claims & OS&D Coordinator Certification
Prepare to coordinate overage, shortage, damage, refusal, seal, and cargo-claim events through evidence collection, notice, mitigation, document control, and professional communication.
4 weeks Intermediate Guided AI practice
What you will be able to do
Practical learning outcomes
Respond methodically to cargo exceptions at pickup or delivery
Collect photos, records, statements, and condition evidence
Coordinate notice and mitigation without admitting liability
Maintain a clear claim chronology and document file
Syllabus
4 focused modules
01
Cargo risk, OS&D events, and roles
02
Evidence preservation and incident intake
03
Claim notices, mitigation, and communication
04
File management, recovery, and closure
Scenario practice
Rehearse realistic conversations and operating decisions before assessment.
Human-reviewed result
AI-assisted grading produces a report an academy administrator can review.