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SLA-218
Career role: Carrier Sales Representative
Broker Negotiation Mastery
Practice broker calls, rate negotiation, objection handling, email etiquette, and relationship-building through realistic role-play scenarios.
3 weeks Intermediate Guided AI practice
What you will be able to do
Practical learning outcomes
Lead a concise and professional broker call
Negotiate from lane facts instead of guesswork
Handle common rate and capacity objections
Confirm load details before accepting a booking
Syllabus
5 focused modules
01
The anatomy of a strong broker call
02
Negotiation anchors and lane evidence
03
Objections, counteroffers, and walk-away rules
04
Email follow-up and relationship habits
05
AI-guided broker role-play
Scenario practice
Rehearse realistic conversations and operating decisions before assessment.
Human-reviewed result
AI-assisted grading produces a report an academy administrator can review.